Careers

Welcome to our Careers hub where you’ll find everything you need to know about working at Kensington.

Read on and discover a culture where you and your career aspirations matter – a place where we reward your contribution to our success, where ambition is encouraged and where we help you to grow and develop to be the best that you can be.

Our purpose

At Kensington, across our teams and functions, we all work to deliver a single-minded purpose:

We are Passionate People Helping Extra-Ordinary People Own Homes When Other Lenders Don’t.
What we do

On Wednesday 13th December 1995, Kensington completed its first loan and pioneered a new approach to lending to customers overlooked by mainstream lenders. Nearly 25 years later, we’re the UK’s leading residential specialist mortgage lender,* with a mortgage book of over £5bn, and we’re still blazing a trail offering people the chance to get a mortgage.  

Where high street lenders see black and white, we’ve always seen the shades in between. We don’t just rely on what the computer says, we use real people to understand the real circumstances behind what’s written on a mortgage application form. Our innovative use of data driven by our in-house analytical tool Vector, combined with human expertise and flexible lending criteria is what we call our ‘head and heart’ approach. It comes from an understanding that no two people are the same. That a self-employed builder will have different circumstances to a contract worker, a kitchen table entrepreneur, someone who’s over 55 or who has a small blip on their credit file.

The way we live today means that extra-ordinary circumstances are rapidly becoming ordinary and that’s why we’re here, to provide mortgages to a broader range of people than the high street lenders.

*Source: – Twenty7Tec Mortgage Illustrations – June – Nov 2018

OUR STORY
Kensington Timeline from 1995 to 2019
OUR PEOPLE
OUR VALUES

Everything we do at Kensington is driven by a core set of values and beliefs, which we’ve created to promote a culture of respect and communication between colleagues. It’s what we stand for, and we work hard to ensure that everyone brings our values to life each and every day.

One Team Working Together

United by a shared purpose, we achieve success in a collaborative, inclusive and open environment

Empower and Be Accountable

We trust colleagues to take ownership, responsibility is embraced and success is shared

Driving Positive Customer Outcomes

We actively seek and deliver all solutions through a customer focused lens

Confident and Brave

We champion honesty, challenge respectfully and we push boundaries to achieve common goals

Keep it Simple, Bust Bureaucracy

Our clear and straightforward processes allow us to work together to make efficient, timely and effective decisions

OUR BENEFITS
Core Benefits

Your contractual benefit

  • 25 days Annual Leave + Bank Holidays
  • Group Income Protection
  • Group Life Assurance
  • Pension
Cover and amounts vary by role
Flexible Benefits

Benefits you can purchase through our flexible benefits scheme

  • Critical Illness Insurance - Employee / Partner
  • Cycle to Work
  • Health Assessment
  • Health Cash Plan
  • Holiday Buy / Sell
  • Life Assurance - Employee / Partner
  • Private Medical and Dental Insurance
  • Season Ticket Loan
  • Travel Insurance

Click on the people below to hear directly from our team about their individual roles and experiences at Kensington Mortgages

Sarah
HR Advisor
Having started with the company as an Administrator, Kensington has supported me in qualifying and progressing to a HR Advisor. I act as the first point of contact for our employees and external customers, and work with all areas of the business on a daily basis. Working in HR at Kensington is a rewarding experience, and we are encouraged to be confident and brave to deliver great customer service for our internal and external customers.
Ben
Servicing Team Manager
I’ve progressed from Agent to Team Manager and now manage a team within Customer Services. We handle any requests or queries our customers may have on their mortgage accounts. Each day, I get to work with and help a broad range of customers and colleagues. No two days are the same which enables me to learn new skills to develop myself and my team.
Marcus
Telephone Account Development Manager
I’m the first point of contact for mortgage brokers with initial queries for new business. I agree whether it’s a good business case for Kensington and assist brokers in getting their client’s business to us. What’s rewarding about my role is seeing the business grow each month, the team I work with and happy brokers when their clients have been accepted for a mortgage with us.
Kate
Project Administrator
I work with in Group change and liaise with colleagues across the business to monitor and track the progress of a project. I love the interaction I have with different people and functions with in the business and my colleagues have really helped me to develop. I’ve been lucky to work with some very talented people who I’ve learnt a lot from.
Aisha
Compliance Monitoring Officer
My job is to ensure that all relevant legislation, regulation and policies are adhered to and then I report back to our Executive Committee. The aspect of my job that’s most rewarding is being able to provide guidance to the business to ensure that our customers are treated fairly. What do I like best about Kensington? The people and friendly, collaborative culture across the business.
Abbie
Business Analyst
I work as part of the project team in Lending Operations and my role is to understand the needs of the business and assist in the development and deployment of changes to business processes and IT systems. What makes me proud to be a Business Analyst is being able to help others in the business by solving problems and helping to make their day to day job easier.

 

Our brand

In 2018, we redefined what our brand stood for: a ‘head and heart’ lender who uses expertise and empathy to help our intermediary partners help their clients get the mortgages they need. To complement our new brand positioning, we updated our visual identity introducing a new typeface to represent the ‘head’ driven by data expertise, and vibrant, fresh colours to represent the empathetic 'heart'. Our new identity is about making us appeal not just to our existing customers but to the new ones we want to attract in the future.

Our brand positioning drives everything we do, not just for our customers and broker partners but for our employees too. ‘Head and Heart’ is the way is the way we deliver our purpose and informs how we bring our values to life. When we come to work each day, we’re reminded of how our purpose, brand and values all work together across everything we do.

 

Mental health is a condition that can often be missed as it’s not always obvious when someone is suffering. We’re committed to doing what we can to help change the conversation around mental health so that we all feel safe to speak up if we’re suffering. That’s why we’re proud to work with Mind, the mental health charity as our 2019 Charity Partner.

 

Mind logo

 

Mind wants to make sure no one has to face a mental health problem alone. They provide advice and support to anyone facing a mental health problem, as well as campaigning to improve services, raise awareness and promote understanding.

We value our people because of what they offer and contribute. We aim to attract the best and use people’s talents effectively whilst recognising, understanding and valuing the differences that exist between us all.

We recruit individuals based on their experience and ability, ensuring that our criteria for both recruitment and promotion is fair and transparent.

We are an equal opportunities employer, meaning that we treat everyone fairly, starting from the recruitment stage and continuing throughout your career with us.

We work to ensure we have an inclusive environment in which opportunities and recognition are equally accessible to all employees; regardless of gender, but also considering factors such as race, disability, age, sexual orientation, religion, work pattern. We believe in fairness, equality and inclusion and are committed to reducing our gender pay gap.
 
Download our Group's latest Gender Pay Gap Report here: The Northview Group 2018 Gender Pay Gap Report.
 
Previous Gender Pay Gap Reports are also available to download here - The Northview Group 2017 Gender Pay Gap Report. 
Modern Slavery is defined within the Modern Slavery Act 2015 and it includes offences such as Slavery, Servitude and Forced or Compulsory Labour and Human Trafficking. 
 
We, as a business, take our responsibilities as an employer and a corporate citizen seriously; this includes ensuring that the welfare and wellbeing of our employees and those working on our behalf are given appropriate levels of attention. We are subsequently committed to combatting modern slavery activities in our organisation and also minimising modern slavery risks across our supply chain. We are proud of the steps we have taken so far, and continue to take to ensure that our businesses continue to operate ethically and with integrity. 
 
To understand how we have achieved this, view our Modern Slavery Statement here.
OUR PLACES
 
Maidenhead

Ascot House, Maidenhead Office Park

Our Head Office at Ascot House in Maidenhead is home to almost 500 of our employees. We moved into this newly designed facility in January 2016 so that our employees could enjoy a bright, open work and social space.

 
London

Tower Hill, London

Our central London office is based at Tower Hill and reflects the same bright and open design as Ascot House. Being so centrally located our employees benefit from exceptional transport links as well as great access to the cafes, restaurants and bars that characterise the City.

Come and join us
Join Us

If you like what you’ve read about us at Kensington and want to join a business where you can make a difference, let’s get started!

Go to Careers site
Get in touch

If you have a query relating to a particular advertised job or your application, please contact our HR team using the email below.

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Kensington and Kensington Mortgages are trading names of Kensington Mortgage Company Limited (registered in England & Wales No. 3049877), which has its registered office address at: Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ.

Kensington Mortgage Company Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference No. 310336). Some investment mortgage contracts are not regulated by the Financial Conduct Authority.