FOR OUR EXISTING CUSTOMERS

Helpful information on; what to consider when your current deal is coming to an end, how to make a change like adding or removing someone, important steps to take if your mortgage is interest only, and how to manage your payments.

Our dedicated team want to understand and support our customers who are already in vulnerable situations or be ready to help anyone who may find themselves in those circumstances in the future.

We're always happy to talk to you and answer any questions you have about your mortgage. Enter your account number so we can put you in contact with the right team.

We want to help you. If you’re worried about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help. Talking to us about your circumstances and the options that may be available to you, will have no impact on your credit score.

Multiple debts, several creditors, or managing a tight budget can at times feel overwhelming. Talking to someone impartial can really help. Take advantage of free debt advice and support from PayPlan. Find out how PayPlan have helped our customers with their finances.

Talking to someone impartial can really help. There are many organisations that are there to support you, either face to face, over the phone or online.

With the constant increases in the cost of living it can be challenging to stay on top of your finances. BudgetSmart from PayPlan is a simple tool that helps you find ways to maximise your income and reduce your spending.

Look for support, guidance or the answer to your questions; let us know if there is a particular subject you would like to see covered.

What you need to know if you are paying your mortgage off early and how to request a redemption statement.

Keep on top of your interest only mortgage with helpful information on how to make sure your repayment plan is on track and where you can get help and support.

If you’d like to pay off your mortgage more quickly and pay less interest over the life of the mortgage, you could make regular or lump sum overpayments. And if your initial fixed or tracker period has ended, you can overpay without paying an Early Repayment Charge.