Support you
might be offered

Once we have completed an Income and Expenditure with you, we will have a clearer idea of what mortgage support might be affordable to you.

Mortgage support options are designed to help make your payments more manageable in the short term but will add to the cost of the mortgage in the long term. You should always try to switch back to making your regular contractual monthly payments as soon as it is affordable to you.

Talking to us about your circumstances and the support options that may be available, will have NO impact on your credit score. So please reach out to us as soon as you can.

When you agree what mortgage support is best for you, this is the point when your credit file might be affected, but we will always explain the impact so you can make an informed choice. Review the information below to see some examples of the support you may be offered.

A temporary reduction in your monthly payment is where you agree a reduction to your regular monthly mortgage payment for a set period. This option gives you some temporary breathing space and may be suitable in situations where you are experiencing a short-term reduction in your income or have an unexpected outgoing.

Any ‘missed’ part of your regular monthly payment will accrue as payment arrears, which will impact your credit file.

Things to think about when considering a temporary reduction in your monthly mortgage payment:

  • This is a short-term solution, so we will want to review your affordability now and in the future. This helps us to understand what your options will be when the agreed support comes to an end.
  • We will report any missed mortgage payments to the Credit Reference Agencies (CRAs). This could make it harder for you to borrow money in the future.
  • You’ll need to make up the missed payments, which will attract interest at the same rate as the mortgage until paid.
Mini model house with mortgage documents and a calculator

You may be offered a temporary suspension of your monthly payment if you can’t afford to pay any amount. In this scenario the full monthly payment is considered ‘missed’ and will accrue as payment arrears, impacting your credit file. This option is typically a very short-term solution to help you manage a large, unexpected expense, or a temporary loss of income.

Things to think about when considering a temporary suspension of your monthly mortgage payment:

  • This is a short-term solution, so we will want to review your affordability now and in the future. This helps us to understand what your options will be when the agreed support comes to an end.
  • We will report any missed mortgage payments to the Credit Reference Agencies (CRAs). This could make it harder for you to borrow money in the future.
  • You’ll need to make up the missed payments, which will attract interest at the same rate as the mortgage until paid.
Miniature house next to documents

If you currently have a capital repayment or part and part mortgage, you may be offered a temporary switch to interest only. This will reduce the amount you pay each month, because your payment will only cover the monthly interest charged. However, the total cost of your mortgage will increase as you will not be making any payments towards the capital.

Things to think about when considering a switch to temporary interest only payments:

  • Temporarily switching to interest only will be recorded on your credit file as a change in your repayment terms, which could affect your credit score and future borrowing.
  • As you are only paying the interest for a set period, the total cost of your mortgage will increase as you will not be making any payments towards the capital.
  • When your temporary interest only period ends, your regular monthly payments will increase to make sure your mortgage balance is paid within the remaining term.
  • If you already have a payment arrears balance due to missed mortgage payments, this will remain on your credit file until it is paid.
  • Interest is charged on any outstanding payment arrears at the same rate as your mortgage.
Miniature house on documents

Missed mortgage payments will always be reported to the Credit Reference Agencies, which is why you should always prioritise your mortgage and pay what you can afford.

Support options are designed to help you in the short term but remember lenders will be able to see that you are on some form of payment arrangement with your mortgage.

This ‘arrangement marker’ will be removed once the arrangement has ended. Lenders will still be able to see that an arrangement was in place in the past, but the affect should lessen over time.

Miniature house on top of a calendar

USEFUL INFORMATION

  • Get in touch
    If you’re worried about your ability to pay or have fallen behind with your monthly payments, it’s important you talk to us as we want to help. We promise to listen and consider your personal circumstances.
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  • Independent support and advice
    Sometimes it helps to talk to someone impartial about your complete financial situation. An independent debt advisor will treat everything in confidence and suggest ways of dealing with credit commitments or debt(s) that you may not know about.
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  • COVID-19 FAQs
    If you would like to understand more about support for customers affected by COVID-19, we have collated some FAQ’s here.
    COVID-19 FAQS
  • Benefits calculator
    Use the gov.uk independent benefits calculator to find out what benefits you could get, how to claim and how your benefits will be affected if you start work.
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