WHEN YOU CAN SWITCH
If you’re eligible for a new product and currently in a deal, that could have a fixed or tracker rate, you can apply to switch 4 months before your current deal ends. We’ll write to you with the details, including a link to our product switching portal, so you can view the deals available online.
There is no credit check, no fees, and no valuation; if you have maintained your monthly payments with us, you should be eligible to switch.
If you have more than 4 months before your current deal ends and are keen to look at a new deal now; we would suggest you speak to your mortgage adviser. They will review the market, including any products we have available, and recommend the best deal for your circumstances. They will also consider any Early Repayment Charges that may apply if you choose to leave your current deal early.
If your deal ended in the last few years and you took your original mortgage with Kensington, we may still be able to help you. If you are up to date with your monthly mortgage payments, call our team on 0333 300 0921 to find out if you are eligible to switch.
HOW TO GUARANTEE YOUR SWITCH DATE
All switch requests and any supporting documentation need to be received by the 12th of the month to guarantee a product switch in time for the 1st of the following month.
Remember, if you are still in your current deal, which could have a fixed or tracker rate, the new product cannot take effect until the end of your current deal.
PRODUCT AVAILABILITY
Product availability can change regularly, which means a product that you see online one day, may not be available the next. However, once you have chosen your product and requested to switch, that product is locked in for you.
If you choose a product and would then like to understand if our rates have changed before your product
switch completes, please call us on 0333 300 0921.
If you choose to cancel your product switch, we need 5
working days’ notice before your new rate is due to start.
HOW TO SWITCH
We have a simple online customer portal that allows you to view your mortgage switch options online and if you find a product that meets your needs, you can request to switch in a few simple steps.
If you prefer to speak to your mortgage adviser, they can also complete the switch on your behalf via the Broker Product Transfer Portal.
If you have more than four months left in your current deal, wait to receive our invitation to switch. If you have recently transferred to a standard variable rate, are up to date with you mortgage payments and would like to see if you are eligible to switch, please call us on 0333 300 0921; we’re available Monday to Friday, from 9am – 5.30pm.
