K-hub & Service Levels

To help your clients provide you with the correct information to place their cases, just click the link below for our guide on Source of Deposit requirements.

We’ve put together a handy guide so you can see what documents we require depending on your application. It also includes some helpful hints and tips – all designed to help you get your clients’ case submitted right first time.

Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.

A handy guide with tips from our Underwriters to help you get it right first time when submitting your Residential and Limited Company applications.

A document highlighting all the different types of vulnerability, the importance of inputting this information on your client's application and the support we can offer your customers.

We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.

To help you explain to your client the stages their mortgage application goes through once you have submitted their case.