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K-hub & Service Levels

K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.

Our service levels

Average broker experience as of 02/09/2024

1 MIN 58 SECS

To start talking to your Sales Support team

1 DAY

Review on all new apps

1 DAY

To review uploaded docs

13 DAYS

Working days from App to Offer

48 HOURS

Notice we give before any standard rate changes*
*We give 24 hours’ notice before any changes to our Special rates.

Our latest news

21 August 2024

New lower rates across Resi and BTL

Reduced rates on Resi products up to 90% LTV, including:
  • Shared Ownership, HTB, RTB
  • Select, Core, Resi 6 and Resi 12
  • Special rates now from 4.99% (5 year fixed, 70% LTV, £999 fee).
Lower Buy to Let Core rates, including Limited Company.
  • Special rates now from 3.89% (2 year fixed, 70% LTV, 5% fee).
06 August 2024

New 1 year fixed rates

We’re pleased to be adding 1 year fixed rate options to our Resi and BTL products (including limited company), for purchase and remortgage:

Residential
  • 75% LTV, £999 fee, 6.04%
  • 80% LTV, £999 fee, 6.09%
  • 85% LTV, £999 fee, 6.49%
BTL (including limited company)
  • 75% LTV, 2% fee, 4.49%
  • 80% LTV, 2% fee, 4.94%
26 July 2024

Introducing Step Down fixed rates for your Resi 6 and Resi 12 clients

The 5 year Step Down fixed rate option provides an initial fixed rate for the first 2 years, followed by a lower fixed rate for the remaining 3 years, giving your client an overall saving compared to the equivalent Resi 6 or 12 5 year fixed rate.

Please note that sourcing for Step Down fixed rate will vary depending on your sourcing system of choice.

For Mortgage Brain, Trigold and 27tec, please see our "FAQ: How do I source the Step Down fixed rate?" on the Resi 6 or Resi 12 landing page.


Our latest guides

28 August 2024

Helping your vulnerable customers

A document highlighting all the different types of vulnerability, the importance of inputting this information on your client's application and the support we can offer your customers.
20 October 2023

A Guide to your client’s First Mortgage Payment

We have created this handy guide to help you explain to your clients the way that first payments work, depending on their completion date.
23 December 2021

A Guide to our Application Stages

To help you explain to your client the stages their mortgage application goes through once you have submitted their case.

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Here’s how many people we’ve helped own their home

Loans completed since 2015