K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 01/07/2024
1 MIN 3 SECS
1 DAY
1 DAY
11 DAYS
48 HOURS
Our latest updates
Rate reductions across Resi and BTL
We’ve reduced selected rates across our Resi and BTL ranges, including 2, 3 and 5 year deals
Residential - Reduced rates and new specials across our Select, Core and Shared Ownership ranges including:
- Select 3 year fixed rates reduced
- Core 2, 3 and 5 year fixed rates at 90% LTV reduced
- Two new 2 year fixed rate Specials on our Select Range at 75% LTV
- 2 year fixed rate, £999 fee, 5.79%
- 2 year fixed rate, No fee, 6.09% - Three new 5 year Specials for Shared Ownership at 85%, 90% and 95% LTV
Buy to Let (including Limited Company)
- Reductions to selected 2, 3 and 5 year fixed term rates at 75% and 85% LTV, including fee and no fee options
Score for your clients with *NEW* Special rates
While footballers are scoring goals, we’ve released more rates to help you score big with your clients:
Residential - TWELVE new special rates for 90% LTV on our Select range, for purchase and remo, including:
- 5 year fixed, £999 fee, 6.44%
- 2 year fixed, £999 fee, 6.89%
Plus, we’ve lowered rates on our 90% LTV products for Hero, Professionals and eKo Reward.
Buy to Let (including Limited Company) - 3 new 75% LTV special rates and a new 2 year fixed rate now available:
- 5 year fixed, 3% fee, 5.09%
- 2 year fixed, 5% fee, 4.19%
- 2 year fixed, 3% fee, 5.04%
- 2 year fixed, £4,000 fee, 5.79%
New Special rates now available
Professionals:
Following from our removal of max age at application, we’ve made this product available to more clients who meet the Professional range criteria and launched the following Special rates:
- 2 year fixed, 90% LTV, No fee, 7.19%
- 5 year fixed, 90% LTV, No fee, 6.79%
For your clients looking to make a purchase with a small deposit, we’ve launched the following rates all featuring £1,000 cashback and free valuation.
- 2 year fixed, 95% LTV, No fee, 7.69%
- 3 year fixed, 95% LTV, No fee, 7.39%
- 5 year fixed, 95% LTV, No fee, 7.19%