K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 02/09/2024
1 MIN 58 SECS
1 DAY
1 DAY
13 DAYS
48 HOURS
Our latest news
New lower rates across Resi and BTL
- Shared Ownership, HTB, RTB
- Select, Core, Resi 6 and Resi 12
- Special rates now from 4.99% (5 year fixed, 70% LTV, £999 fee).
- Special rates now from 3.89% (2 year fixed, 70% LTV, 5% fee).
New 1 year fixed rates
We’re pleased to be adding 1 year fixed rate options to our Resi and BTL products (including limited company), for purchase and remortgage:
Residential- 75% LTV, £999 fee, 6.04%
- 80% LTV, £999 fee, 6.09%
- 85% LTV, £999 fee, 6.49%
- 75% LTV, 2% fee, 4.49%
- 80% LTV, 2% fee, 4.94%
Introducing Step Down fixed rates for your Resi 6 and Resi 12 clients
The 5 year Step Down fixed rate option provides an initial fixed rate for the first 2 years, followed by a lower fixed rate for the remaining 3 years, giving your client an overall saving compared to the equivalent Resi 6 or 12 5 year fixed rate.
Please note that sourcing for Step Down fixed rate will vary
depending on your sourcing system of choice.
For Mortgage Brain,
Trigold and 27tec, please see our "FAQ: How do I source the Step
Down fixed rate?" on the Resi 6 or Resi 12 landing page.