K-hub & Service Levels
K-hub is a dedicated information and service space where you can view our weekly service levels, support guides, handy reminders and general updates.
Our service levels
Average broker experience as of 25/11/2024
45 SECS
To start talking to your Sales Support team
1-2 DAYS
Review on all new apps
1 DAY
To review uploaded docs
12 DAYS
Working days from App to Offer
48 HOURS
Notice we give before any standard rate changes*
*We give 24 hours’ notice before any changes to our Special rates.
Our latest news
We’ve expanded our BTL offering to support your prime landlords
Providing greater affordability for your landlord clients requiring a simple income ratio proposition.
The detail:
- Up to 75% LTV
- Assessed at the higher of initial payrate or 5%
- Available to Limited Company at the same rates
- Offered on our standard, green mortgage and HMO/MUB ranges
- Appears as a separate product on sourcing systems: BTL Prime
Reduced rates on selected Resi and BTL products
Resi
Reduced rates on selected products from 82.5% - 95% LTV.
Buy to Let, including limited company
Reduced BTL special:
Reduced BTL special:
- 75% LTV | 2 year fix | 3% Fee | Free Val | 4.64%
Plus, we've launched two new HMO/MUB specials:
- 75% LTV | 2 year fix | 3% Fee | 4.75%
- 75% LTV | 5 year fix | No Fee | 5.84%
New lower rates across Resi and BTL
Reduced rates on Resi products up to 90% LTV, including:
- Shared Ownership, HTB, RTB
- Select, Core, Resi 6 and Resi 12
- Special rates now from 4.99% (5 year fixed, 70% LTV, £999 fee).
Lower Buy to Let Core rates, including Limited Company.
- Special rates now from 3.89% (2 year fixed, 70% LTV, 5% fee).
Our latest guides
Credit History Criteria Guide
Download our simple one-page guide to get all the information you need to know about our criteria on CCJs, arrears, defaults and more.
Underwriter tips to help get it right first time
A handy guide with tips from our Underwriters to help you
get it right first time when submitting your Residential and Limited Company
applications.
Helping your vulnerable customers
A document highlighting all the different types of
vulnerability, the importance of inputting this information on your client's
application and the support we can offer your customers.
